It is very important to always read the small print of any contract carefully. Both you and Fincasas.net have your rights and duties. From the moment you make a reservation, you must agree to all the clauses of the contract:

RESERVATION ORDER AND METHOD OF PAYMENT

1. All reservations will be confirmed through Fincasas.net.
2. Upon confirmation of the reservation, you must pay 40% of the rent as a deposit within 48 hours. The remainder of the rent and all contracted extras must be paid no later than 4 weeks before the start of the rental period.
3. In case of booking within the 4 weeks prior to the start of the rental, you must automatically pay 100% of the total rental price. In this case, you must pay this amount by credit card, PayPal, or online banking. It is also possible to pay in cash. The payment receipt along with the booking confirmation will serve as your rental contract.
4. If you have not been able to pay the full value of the rent, the contract may be cancelled; the money paid for the reservation will not be returned, as explained in the clauses of the section “cancellation by the tenant”.
5. The costs of additional services (final cleaning, sheets, towels, cot/high chair, etc.) must be paid upon arrival. The total amount for additional services can be found on your apartment voucher.

RESERVATION COSTS

1. Confirmation of the reservation has a cost of €35. For a combination stay in two houses, provided they are in consecutive weeks, you will only be charged €35 once.

TOURIST TAX

1. A Tourist Tax of €1.75 per person (over 16 years old) per night is payable upon arrival. Maximum of 7 nights.

RESERVATION CANCELLATION BY THE TENANT

1. In all cases, a reservation must be cancelled by email to Fincasas.net and the reservation contract must be sent by certified mail. Immediately after receiving it, Fincasas.net will send you a cancellation confirmation.
2. Cancellation of a reservation 8 weeks before the start date of the rental results in a penalty of 0% of the rental amount. Only the reservation costs are charged.
3. Cancellation of a reservation between 8 weeks and 4 weeks before the start date of the rental results in a penalty of 40% of the reservation amount.
4. Cancellation of a reservation from 4 weeks before the start date of the rental until the arrival day itself results in a penalty of 100% of the reservation amount.

RESERVATION CANCELLATION BY FINCASAS.NET

1. If, due to circumstances beyond our control, Fincasas.net is forced to cancel your contract, you will be notified as soon as possible and offered an alternative rental. If the proposed alternative solution is not to your liking, or if there is none, Fincasas.net will return the full amount paid, without giving you the right to any type of extra compensation.
2. In the event that Fincasas.net is forced to cancel your contract within 8 days before the start of the rental, you will be compensated with the sum of €150 if the alternative solution provided is not to your liking, or if there is none.
3. It is understood that the tenant is only entitled to collect the €150 bonus for cancellation by Fincasas.net if such cancellation is made within the 8 days prior to the start of the rental; no other period entitles you to receive this amount as compensation.

MINOR CHANGES TO THE RESERVATION BY THE TENANT

1. If you wish to make a modification to your existing reservation (baby cot, sheets…), you must notify Fincasas.net as soon as possible. Confirmation of these changes will be communicated to you in writing as soon as they are processed.
2. Changes to the rental period and changes of the holiday home are classified as a cancellation.

TENANT RESPONSIBILITY

1. During the time you are enjoying the rental home (all contracted days), you are fully responsible for the house, its contents, and all indoor and outdoor accessories. If material damage occurs caused by the tenant or any of their users or guests, it will be the responsibility of the person who signed the contract; likewise, the contractor will assume the costs for repairing the damage. Fincasas.net reserves the right to claim extra costs if the full extent of the damage has not been settled, even after leaving the house (contract ended).
2. The elements and accessories of each holiday home are part of each rental and must therefore be respected so that all tenants can enjoy them in the same way you will.

FINCASAS.NET RESPONSIBILITY

1. Fincasas.net assumes no responsibility for loss, theft, or material damage of any kind to the house or the tenant renting the house through Fincasas.net.
2. Possible changes specified in the house instructions are not the responsibility of Fincasas.net.
3. For houses where internet is indicated as available, Fincasas.net cannot accept responsibility for any moderately or temporarily non-functioning internet.
4. Exceptionally, it may happen that a swimming pool (private or otherwise) is under maintenance or repair, that water needs to be replaced, or that due to drought, official authorities have prohibited the filling/refilling of pools. Fincasas.net is not responsible for any inconvenience this may cause.

COMPLAINTS

1. Fincasas.net works to ensure the client is served in the best possible way and enjoys their holiday. However, a complaint or claim may arise. Any claim or complaint regarding the rented house, facilities, type of contract, or treatment received can be communicated directly at the Fincasas.net office in L’Estartit; there we can assist you and resolve your problems directly as far as possible.
2. If you cannot communicate your complaint, or if you have already communicated it and it is not yet resolved, you may do so up to 4 weeks following the end of the contract. In this case, you must do so by certified mail to Fincasas.net, indicating the reason for the claim. Fincasas.net reserves the right not to accept claims sent outside this time frame.
3. In case serious problems arise while you are using the rental home, you can contact Fincasas.net directly. We are sure we will find a quick solution to your problem so that you can continue enjoying your holiday.

Information for renting a holiday home

We want you to have a holiday without surprises. Before making your reservation with Fincasas.net, it is very important that you read the following points regarding the house you wish to rent:

ARRIVAL AND DEPARTURE TIMES

• You can enter the house on the day of arrival between 16:00 and 19:00. The departure time from the house is before 10:00. If your arrival is delayed beyond the scheduled time, you must notify Fincasas.net.

DEPOSIT AND IDENTIFICATION

• Upon arrival, your credit card information will be taken for the security deposit. The guarantee will be released after the house inspection. You will receive information by email within 7 days of departure. Should anything be broken or damaged, costs will be deducted from the deposit. The deposit value is indicated on the contract/reservation voucher. We must also be able to identify you by presenting your ID/Passport.

FINAL CLEANING

• The daily cleaning of the house is your responsibility. Upon departure, you must leave the house as tidy as possible. After your departure, Fincasas.net will perform the cleaning. The cleaning price varies according to the size of the house and is reflected on the house information page.

HOUSE CONTENTS/INTERIOR

• Fincasas.net checks the entire content of the houses once a year. Common features in all houses include: full kitchen (fridge, stove…). Upon entering your house, you have the essentials: hot and cold water, electricity, mattresses and pillows… some extras like a coffee maker, dishwasher, washing machine… are specified in the information for each house. If you notice something is missing, please notify Fincasas.net directly; this way, we prevent a small problem from becoming a larger one.
• If the property description indicates sun loungers are available, the number of loungers will often be less than the maximum number of people allowed in the house. Sun loungers are normally provided without cushions.

INTERNET

• Please note that the internet connection is not always as good and stable as you might be used to.
• It is also possible that the internet connection is temporarily not working. Fincasas.net assumes no responsibility.

SWIMMING POOLS

• (Private) pools are generally open from mid-May to the end of September; some communities may have variable opening times.
• Exceptionally, it may happen that a swimming pool (private or otherwise) is under maintenance or repair, that water needs to be replaced, or that due to drought, official authorities have prohibited the filling/refilling of pools. Fincasas.net is not responsible for the inconvenience this may cause and cannot accept any responsibility for resulting discomfort.
• The pool will be cleaned during your stay by a certified maintenance company.

SHEET SETS

• Most rental houses do not provide sets of sheets and towels. If you do not want to bring them from home, you can rent them.

BABY COT

• There is the possibility to rent a high chair and a baby cot; the corresponding sheets are not included.

ANIMALS

• If the rental home allows animals, only one is permitted. If the number is higher, you must notify Fincasas.net.
• If having animals requires an extra €45 per animal, this will be specified on the information page of the house. Animals are not allowed in communal areas.

CONSTRUCTION WORKS

• It is possible that near the house you have rented for your holidays, there may be work in progress, houses being built, streets being repaired… As you will understand, we cannot be held responsible for these inconveniences, as we do not have the power to stop the works.

MAXIMUM OCCUPANCY

• The house information page indicates the maximum number of people that can inhabit it. This number also includes children. Exceeding the maximum capacity is not allowed in any case; if this instruction is ignored, we would sanction the client with the cancellation of the contract.